運送政策

• All ordered items shall be basically delivered by a regular delivery company designated by the Company and delivered to the recipient’s address in a packaged condition. The delivery company shall be chosen at the Company’s discretion taking into consideration the item’s size, weight and nature, etc.
  If the delivery company is unable to deliver the item to the recipient’s address due to a problem in the item’s size, weight, nature or delivery route, etc., or if the item is delivered by a method other than a delivery service (such as a charter service) at the User’s request and the delivery fees and other costs incurred turn out to be higher than the delivery fees agreed upon at the time of execution of the Sales Agreement, the Company may charge the User the difference in such delivery fees.
• Each User may change the item’s delivery address that he/she designated at the time of order by notifying the Company to that effect, as long as the Company has not already started making arrangements to send the item.
  The Company shall have no obligation to meet a User’s request if it receives a notice from the User to change the item’s delivery address after the Company has already started making arrangements to send the item, and the User shall change the item’s delivery address at its own responsibility and expense.
• If a User wishes to have items delivered to several destinations, the User shall place a single order for each destination.
  In addition, the User may not place a single order for several items to one (1) destination and then request that the Company deliver those items to more than one (1) destination after making such order.
• A User may designate that an item be delivered to an address other than the User’s home address.
  If the User is not receiving the item by him/herself, the User must provide advance notification to the destination or the recipient that the item will be delivered from the Company, and make sure that the item will not be returned to the Company due to the item being rejected, etc.
  If an item is returned to the Company because it was refused or the recipient was away for an extended period of time, or for any other reason due to the User’s carelessness, the Company shall not return the Payment for the item, delivery fees or any other actual costs and shall handle the item at the Company’s discretion. If the item is to be redelivered at a later date, the User shall pay the Company the delivery fees incurred when the items were returned to the Company and redelivered and any other actual costs incurred, such as taxes and commissions.
• Unless there is a notice stating that gift wrapping, are available for the items due to the Company’s promotional offer, etc., Users may not request the Company to provide such services.
• Except as set forth in the immediately following paragraph, delivery of an item to a User shall take the following amount of time:
• For domestic delivery, approximately two (2) to nine (9) days in general after the order is placed; or
• For international delivery using an international delivery service, approximately two (2) weeks after the order is placed.
• The period for delivering an item as set forth in the immediately preceding paragraph may be extended when:
• The item cannot be sent due to a combination of Saturdays, Sundays, national holidays and/or the Company’s holidays;
• The item cannot be sent as scheduled due to the manufacturer or the supplier having a large shipping volume or heavy workload; or
• There is a delay in delivery after the item is sent due to a reason on the part of the delivery agent.
• If a User is not at the delivery destination on the delivery date and the delivery company takes the item back to the distribution center leaving a “delivery notice,” the User shall contact such delivery company by him/herself and arrange for the item to be redelivered.
• The Company shall not be responsible for any direct or indirect damages incurred by a User due to the delay in delivering the item to the User for a reason stated in the proviso of paragraph 10 or 11 of this Article or for any other reason.
• Items can only be delivered within Taiwan and to the countries and regions where they can be delivered by the Company.